ERP Support Administrator

Our IT department is seeking a committed and driven ERP Support Administrator to join our team. In this role, you will play a critical part in ensuring the stability, security, and continuous optimisation of our enterprise ERP environment.

The position combines strong technical expertise with solid business understanding, covering the full lifecycle of ERP support - from managing user requests and troubleshooting issues to performing system maintenance, supporting upgrades, testing new functionalities, and ensuring data integrity.

As a primary point of contact for system users, you will provide Level 1 and 2 support, ensuring smooth day-to-day operations, timely resolution of incidents, and a high standard of service delivery. You will also contribute to the continuous improvement of ERP processes and system capabilities across the organisation. 

Key responsibilities

User support and service management

• Act as the primary point of contact for user support related to ERP system functionalities
• Troubleshoot end-user system issues and queries in a timely and effective manner
• Ensure proper ticket lifecycle management, including prioritisation and escalation where necessary
• Help users define and structure business requirements during service request submission

Business analysis and continuous improvement

• Collaborate with end users to analyse and define new functional requirements
• Identify opportunities to improve business processes and system usage
• Propose and drive enhancements to increase efficiency and user adoption

System operations and stability

• Monitor system performance, availability, and usage to ensure optimal ERP operation
• Execute and support regular system maintenance activities (e.g., batch jobs, clean-ups, monitoring alerts)

Change and release management

• Coordinate testing, validation, and deployment of system changes, updates, and new functionalities
• Participate in UAT processes and ensure business readiness for releases
• Ensure proper documentation and traceability in line with CAB and DevOps practices

Collaboration and vendor management

• Coordination with the ERP third-party support on technical issues that cannot be resolved internally, as well as on the analysis, development, testing, and delivery of system enhancements and customisations

Training and knowledge management

• Provide training to end users and IT team members
• Develop, maintain, and deliver training materials and documentation
• Create, update, and maintain knowledge base articles to enhance user support and drive efficient issue resolution

Security, access and compliance

• Set up, maintain, and manage user access rights across systems, ensuring appropriate permissions are applied
• Control and monitor license assignment based on user roles and actual system usage
• Promote, monitor, and enforce adherence to internal processes, procedures, and service management standards
• Participate in audits by providing required evidence and documentation

Required qualifications and skills

• Strong ERP functional expertise with solid understanding of end-to-end business processes and ERP support operations, preferably in D365 FO or AX
• Strong analytical and problem-solving skills, with the ability to identify root causes and deliver effective solutions
• Excellent communication and stakeholder management skills, with the ability to work effectively across business users, IT teams, external partners, and management
• Strong service orientation with disciplined approach to incident, change, and access management
• Fluency in English, both written and spoken
• Bachelor's degree in Information Systems, Computer Science, Business or a related field
• 3+ years of relevant experience in ERP support, ERP administration, or a similar role

How to apply

If joining a dynamic and changing company appeals to you, please send us your CV in English using the form below. Ensure your CV contains only information relevant to your academic and professional background, avoiding sensitive personal data.

All applications will be considered with complete confidentiality. Only short-listed applicants will be contacted.

The personal data provided by you will be processed in strict confidence with applicable legislation in this regard.